Director of Service Systems Operations

Job Summary

A company is looking for a Director, Service Systems Operations.

Key Responsibilities:

• Lead complex, strategic projects and advise senior management on progress and resource needs
• Oversee the operational execution and strategy implementation for service-related activities and compliance with international standards
• Drive initiatives to enhance customer satisfaction and service excellence while managing escalated customer issues

Required Qualifications:

• Extensive experience in service operations and project management
• Advanced knowledge of ISO 13485, MDSAP, EUMDR, and 21 CFR regulations
• Proven leadership skills with the ability to mentor and influence diverse teams
• Experience in developing and implementing global service strategies
• Strong background in compliance and quality assurance within the medical device industry