Live Chat Representative Remote, Remote Job

Legacy Construction & Roofing is looking for a highly responsive and customer-focused Live Chat Representative to join our remote support team. As the first point of contact for online visitors, you’ll engage in real-time conversations to answer questions, collect lead information, and assist in scheduling appointments. This role is fully remote and ideal for someone with strong communication skills, fast typing, and a friendly, professional tone.

Key Responsibilities:
• Manage multiple live chat conversations with website visitors simultaneously.
• Provide accurate information about our construction and roofing services.
• Convert chat interactions into qualified leads or scheduled appointments.
• Document interactions in CRM systems and maintain organized records.
• Communicate effectively with sales and project teams to ensure smooth handoffs.
• Respond promptly and professionally to all inquiries during assigned hours.

Requirements:
• Prior experience in live chat support, customer service, or virtual assistance.
• Excellent written communication and typing speed (minimum 45 WPM).
• Ability to multitask while maintaining a friendly and helpful tone.
• Proficiency in Microsoft 365 and CRM systems.
• Must have a reliable internet connection and quiet remote work setup.

Preferred Qualifications:
• Bilingual (English/Spanish) strongly preferred.
• Experience with tools like LiveChat, Intercom, or Zendesk Chat.
• Familiarity with construction or home services industry.

Benefits:
• 100% remote position with flexible work environment
• Stable full-time hours
• Career growth opportunities within the company
• Supportive and team-oriented culture