Email Technical Support Manager

Job Summary

A company is looking for a Manager, Email Technical Support & Implementation.

Key Responsibilities

• Lead the creation and management of weekly newsletters and email campaigns across multiple ESPs
• Build and manage email workflows, sequences, and automations while ensuring quality assurance before deployment
• Serve as the technical point of contact for troubleshooting and process improvement, while researching new tactics to enhance campaign offerings

Required Qualifications

• Experience with building and managing email campaigns in ESPs, particularly Mailchimp and Kit
• Proficiency in creating custom-coded emails using HTML and CSS; familiarity with MJML is a plus
• Strong competence in WordPress CMS, including theme and plugin management
• Basic understanding of Google Analytics and project management tools like Monday.com
• Experience with middleware tools like Zapier for marketing platform automation