Live Chat Customer Support Representative

Description

We are looking for a friendly and professional Online Chat Service Representative to join our team and assist our customers via live chat. In this role, you will be the first point of contact for customers seeking assistance. Your primary responsibilities include answering inquiries, resolving issues, and providing information about our products and services through live chat.

Company Culture and Environment

Our team values professionalism and a friendly approach, creating a supportive environment where collaboration is encouraged. We prioritize maintaining high customer satisfaction and fostering strong communication among team members.

Career Growth and Development Opportunities

This position presents an opportunity to develop your customer service skills and gain experience in online chat support, which can pave the way for advancement within the company.

Detailed Benefits and Perks

While specific benefits are not detailed, joining our team offers a chance to work in a dynamic environment with opportunities for skill enhancement and professional growth.

Compensation and Benefits
• Competitive salary based on experience
• Opportunities for professional development and training
• Supportive team environment

Why you should apply for this position today

This is a great opportunity to be the first point of contact for customers, providing essential support and enhancing their experience with our products and services.

Skills
• Excellent written communication skills with a friendly and professional tone
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage time effectively
• Proficient in using chat software and CRM systems
• Strong interpersonal skills and a team-oriented attitude

Responsibilities
• Respond to customer inquiries promptly and professionally via live chat
• Identify customer needs and provide appropriate solutions or escalate issues when necessary
• Maintain a high level of customer satisfaction by providing accurate and helpful information
• Document customer interactions and maintain records of conversations in our CRM system
• Collaborate with team members and other departments to resolve customer issues
• Stay updated on product knowledge, promotions, and company policies
• Provide feedback on customer interactions to help improve service quality

Qualifications
• High school diploma or equivalent; additional education or certifications preferred
• Previous experience in customer service or online chat support is a plus

Education Requirements
• High school diploma or equivalent

Education Requirements Credential Category
• High school diploma

Experience Requirements
• Previous experience in customer service or online chat support is a plus

Why work in Los Angeles, CA

Los Angeles offers a vibrant culture, diverse communities, and numerous entertainment options. Living and working in this dynamic city provides a unique lifestyle with access to beautiful beaches, mountains, and a thriving job market.