Entry-Level Remote Online Chat Support Agent

Job Description

As an Entry-Level Remote Online Chat Support Agent, you will be the first point of contact for our valued customers. You will provide prompt and helpful assistance through our online chat platform, resolving inquiries, troubleshooting issues, and ensuring a positive customer experience.

Responsibilities

• Respond to customer inquiries via online chat promptly and professionally
• Troubleshoot common product/service issues and provide solutions
• Escalate complex inquiries to appropriate team members
• Maintain a positive and helpful attitude towards customers
• Utilize knowledge base and resources to answer customer questions accurately
• Contribute to a positive team environment

Qualifications

• Excellent written and verbal communication skills
• Strong problem-solving and critical thinking abilities
• Ability to multitask and prioritize in a fast-paced environment
• Basic computer skills and internet proficiency
• Previous customer service experience preferred but not required
• High school diploma or equivalent

Benefits

• Work from home flexibility
• Paid training and ongoing development opportunities
• Competitive compensation and benefits package
• Positive and supportive team environment
• Opportunities for growth within the company