Live Chat Agent - job 1 of 2

We are looking for a friendly, detail-oriented, and professional Live Chat Agent to join our remote customer service team. In this role, you will engage with customers via live chat to answer questions, provide support, and ensure a smooth and positive customer experience—without the need for phone calls.Key Responsibilities:Respond to customer inquiries via live chat in a timely, professional, and courteous manner.Resolve issues, provide product/service information, and assist with orders, accounts, or troubleshooting.Maintain accurate and thorough documentation of interactions and resolutions.Handle multiple chat conversations simultaneously while maintaining quality and accuracy.Escalate complex issues to the appropriate department or team when necessary.Follow company policies, procedures, and scripts to ensure consistent service delivery.Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction Stay up to date with product knowledge, policy changes, and system updates.Maintain a positive tone and brand-appropriate communication at all times.Work collaboratively with teammates and leadership in a remote environment.Powered by Webbtree