Licensed Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent to handle inbound and outbound communications with customers, partners, and insurance carriers.

Key Responsibilities

• Provide excellent customer service by responding to inbound calls and service requests regarding insurance policies
• Process customer, carrier, and partner requests in a professional and timely manner while ensuring compliance with guidelines
• Support field agents and collaborate with team members to enhance customer experience and retention

Required Qualifications and Education

• 1-2 years of customer service experience in a call center environment is required
• High school diploma or equivalent is required; college degree is preferred
• Active Property and Casualty license is preferred
• Bilingual proficiency in English and Spanish, both verbal and written, is required
• Ability to work flexible schedules to meet customer needs