Licensed Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities

• Assist customers with moderately complex insurance issues and provide exceptional service
• Evaluate and interpret policy information, communicating effectively with customers and resolving inquiries
• Document customer interactions and identify opportunities for process improvement

Required Qualifications

• High School Diploma or equivalent required
• 1-3 years of customer service experience, preferably in a call center or insurance environment
• Strong technical aptitude with intermediate computer skills
• Personal Lines or Property and Casualty license required within designated attempts
• Experience with Microsoft Office suite preferred