Leader on Duty

Job Summary

A company is looking for a Leader On Duty to provide support and guidance for call hosts during live sessions.

Key Responsibilities

• Offer ad-hoc calendar availability and provide live support for call hosts during allotted LOD shifts
• Manage call escalations and ensure effective resolutions during live sessions
• Conduct call reviews and audits, providing feedback to hosts for improvement

Required Qualifications

• 1-3 years experience in customer support, technical onboarding, or a related role
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Highly organized with a focus on process consistency
• Fluency in English