Technical Support Documentation Specialist

Job Summary

A company is looking for a Technical Documentation and Support Specialist to join their team.

Key Responsibilities

• Manage communications through central service desk aliases and classify customer emails
• Validate quality issues and create work items for tracking and resolution
• Provide tier 1 responses to customer support channels and prepare analytics on support metrics

Required Qualifications

• 3-5 years of experience in a technical support or similar role
• Proficiency in using service APIs and creating applications using .Net, Python, or Java
• Strong business acumen and analytical skills to understand customer and market trends
• Experience in website management, technical writing, or marketing is preferred