Lead Member Services - job 1 of 2

Job Summary

A company is looking for a Lead, Member and Provider Services.

Key Responsibilities

• Hire and manage a team, overseeing performance management and HR tasks
• Monitor operational KPIs and conduct root-cause analysis to drive improvements
• Lead team huddles and foster an inclusive culture aligned with company values

Required Qualifications

• 2+ years experience in a fast-paced operations or customer service environment
• 2+ years of direct people management experience
• 2+ years of experience using data and metrics to drive improvements
• Experience in LEAN practices
• Bachelor's degree is a bonus