Lab Assistant - Tier 1

Job Summary

A company is looking for a Lab Assistant - Tier 1.

Key Responsibilities

• Provide technical assistance and exceptional customer service to students and faculty experiencing virtual lab issues
• Troubleshoot software installation and usage problems, guiding users through lab activities
• Perform quality assurance checks on virtual lab environments and document issues for resolution

Required Qualifications

• Bachelor's degree in information technology, Computer Science, or related field
• 1-2 years of experience in technical support or helpdesk environments
• Experience with troubleshooting software installation and usage issues
• Familiarity with ticket management systems, particularly Salesforce
• Ability to document technical issues clearly and comprehensively