International Customer Service Representative

Job Summary

A company is looking for an International Customer Service Representative (Evening Shift).

Key Responsibilities

• Provide timely and accurate information to international customers and internal teams via various communication channels
• Manage a high volume of international customer accounts and resolve inquiries promptly
• Document customer interactions and collaborate with internal teams to meet customer needs effectively

Required Qualifications

• Fluency in both English and Japanese
• Two-year degree and/or a minimum of 4 years of related experience; an undergraduate degree is preferred
• Previous customer service experience, ideally in healthcare, biotechnology, or diagnostics
• Ability to work independently and as part of a global team
• Proficient in using CRM software and customer support tools