Insurance Customer Service Representative (Fully Remote)

Ready to be appreciated for delivering remarkable customer service and thrive in a fun, fast paced team environment?

Hi, my name is Matthew Kidman and I’m the owner of the Kidman Agency representing Meemic & AAA Insurance.

As an elite, award winning insurance agency serving SE Michigan, we pride ourselves in delivering an excellent experience and treating our customers like family (you know, the family you really, REALLY, like).

Why Join Us?
• Fully Remote Position: Work from home, enjoying the flexibility and balance that comes with it.
• Competitive Compensation: $50,000 – $54,000 base salary PLUS monthly bonus.
• Comprehensive Benefits Package including…
• Retirement Plan: IRA with a 3% company match.
• Health Coverage: Health insurance compatible with Health Savings Accounts.
• Life Insurance: $50,000 group life insurance coverage.
• Paid Time Off: 15 days available immediately upon hire.
• Professional Development: Opportunities for paid professional development to advance your career.
• Work-Life Balance: Weekends off and paid holidays to ensure you have time to recharge.

Role and Responsibilities
• Respond to Customer Service Requests: Answer 35+ calls/day, respond to texts/emails.
• Attention to Detail: Maintain accuracy in all customer interactions.
• Strong Work Ethic: Show up everyday ready to win in a team environment.
• Achieve Cross-Sell Goals: Meet cross-sell goals (umbrella, renters, life referrals, etc.). Position is approximately 95% service.
• Referral Development: Encourage client referrals by asking after every interaction.

Qualifications
• Experience: Minimum of 2 years in Property & Casualty insurance customer service.
• Licensing: Must hold a valid Property & Casualty Insurance Agent License.
• Self-motivated with a strong sense of urgency.
• Professional phone etiquette and strong communication skills.
• Goal-oriented with a demonstrated ability to meet and exceed targets.
• Willingness to learn and adapt in a fast-paced environment.
• Keen attention to detail and accuracy.
• Genuine desire to positively impact clients’ lives by assessing needs and recommending appropriate coverage.

Application Process: If you want to be appreciated for the amazing job you do and can see yourself thriving in a fun, fast paced team environment, apply today. NO CALLS PLEASE.

Job Type: Full-time

Pay: $50,000.00 – $54,000.00 per year

Benefits:
• 401(k) matching
• Health insurance
• Paid time off
• Work from home

Supplemental Pay:
• Bonus opportunities

Experience:
• Insurance Customer Service: 2 years (Required)

License/Certification:
• Property & Casualty License (Required)

Work Location: Remote