Client Service Associate - job 1 of 3

About Us:
At Captura Hall, we specialize in providing seamless event and business solutions through innovative design and exceptional customer service. Our space is a hub for professionals, creatives, and organizations seeking a functional yet stylish environment to connect and thrive. We take pride in our commitment to excellence, attention to detail, and welcoming atmosphere.

Job Description:
As a Client Service Associate, you will be the first point of contact for our clients, ensuring they receive exceptional service and support. You will play a vital role in assisting with customer inquiries, resolving issues, and maintaining positive relationships with clients.

Responsibilities:

• Provide excellent customer service by responding to client inquiries and resolving issues promptly.

• Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty.

• Process client requests, orders, and concerns in a timely and professional manner.

• Assist with administrative tasks such as scheduling, record-keeping, and documentation.

• Work collaboratively with internal teams to ensure client needs are met effectively.

• Ensure accurate and detailed communication with clients through various channels (phone, email, in-person).

• Support the development and improvement of client service processes and workflows.

Skills & Qualifications:

• Strong communication and interpersonal skills.

• Ability to handle multiple tasks and prioritize effectively.

• Excellent problem-solving skills with attention to detail.

• Ability to work independently and as part of a team.

• Previous experience in customer service or related fields is preferred.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Benefits:

• Competitive salary based on experience.

• Opportunities for growth and advancement within the company.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Retirement savings plan (401k).

• Professional development opportunities.