Instructional Analyst

Job Summary

A company is looking for an Instructional & Enablement Analyst.

Key Responsibilities

• Design and develop engaging training materials for agent success
• Conduct regular audits of customer interactions and provide feedback for performance improvements
• Collaborate with subject matter experts to create and update training content

Required Qualifications

• 1+ years designing and implementing training materials in a call center environment
• Proven experience collaborating with Quality teams to enhance training effectiveness
• Strong ability to analyze data and make data-driven adjustments to training programs
• Experience overseeing cross-functional coordination and influencing stakeholders
• Knowledge of customer service best practices, with Fintech or Travel industry experience preferred