Incident Manager

Job Summary

A company is looking for an Incident Manager to oversee incident response and improve operational processes.

Key Responsibilities

• Lead incident response for major and minor incidents, ensuring swift detection and resolution
• Ensure clear communication with stakeholders throughout the incident lifecycle
• Drive root cause analysis and optimize incident management processes for efficiency

Required Qualifications

• 1-2 years of experience in Incident and Problem Management in a corporate environment
• Availability to work a shift from 11 pm to 7 am Mountain Time, including weekends and holidays
• Prior experience in a SaaS environment; AWS experience is preferred
• Hands-on experience with incident management tools like PagerDuty, Datadog, and Jira
• Familiarity with Microsoft products and understanding of server environments