Inbound Upgrade Sales Specialist

Job Summary

A company is looking for a CS Upgrade Specialist to assist existing customers with equipment upgrades and troubleshooting.

Key Responsibilities

• Handle inbound calls from existing customers to provide troubleshooting assistance and offer equipment upgrades
• Educate customers on the value of products and services while maintaining sales performance metrics
• Ensure a high-quality customer service experience from sale to installation, while adhering to company policies

Required Qualifications

• Prior sales experience preferred but not required
• Proficient typing skills (35+ wpm) and familiarity with software and call scripts
• Must be at least 18 years old
• Ability to work in a quiet, distraction-free environment
• Must provide own compatible equipment, including a Windows 10 PC or laptop with at least 16 GB RAM