Implementation Consultant - job 1 of 3

Job Summary

A company is looking for an Implementation Specialist L1.

Key Responsibilities

• Perform customer-facing onboarding activities, including discovery, success planning, and platform training
• Execute back-office onboarding tasks such as account activations and platform configuration
• Engage with customers regularly to address questions and ensure a smooth onboarding experience

Required Qualifications

• Undergraduate degree is preferred
• Working knowledge of MS Office Suite is required
• Proven experience in a customer-facing role managing multiple projects
• Experience with Salesforce and/or Customer Success software is desired
• Experience within a global newswire or media distribution organization is favorable