HRSS Tier 1 Specialist

Job Summary

A company is looking for an HRSS Tier 1 Specialist.

Key Responsibilities

• Manage HR case management through phone and self-service in a call center environment
• Respond to inquiries from employees and escalate cases as needed according to policies
• Maintain confidentiality and meet established quality measures and SLAs

Required Qualifications

• High school diploma, GED, or equivalent
• 1+ years of relevant experience in customer service or inbound call centers
• Ability to work in a hybrid work environment