Helpline Manager

Job Summary

A company is looking for a Helpline Manager and Lead Community Navigator.

Key Responsibilities

• Lead Helpline operations, including strategy, staffing, and quality assurance
• Oversee coverage planning and ensure compassionate service delivery
• Expand services to under-resourced communities and manage disease-specific programs

Required Qualifications, Training, and Education

• Master's degree in social work
• Experience in patient-centered care
• Familiarity with donor database(s)/CRM(s) and Microsoft Office Suite
• Ability to manage emergency situations and link callers to crisis resources
• Bilingual speaker is a plus