Helpdesk Support Professional

Job Summary

A company is looking for an IT Help Desk - Remote Contract to Hire.

Key Responsibilities

• Field and resolve telephone calls, chat, and online portal questions from users
• Provide first-tier technical support for hardware, software, access management, and telecom issues
• Assist users with questions and issues related to processes and procedures

Required Qualifications

• Associate's Degree in Computer Science or related field
• Intermediate level knowledge of Microsoft Office Suite applications
• Experience with SharePoint, Project, and Access is highly desired
• Knowledge of desktop Operating Systems (W2K, XP, 7, 8, Mac OS X) is highly desired