Help Desk Support Administrator

Job Summary

A company is looking for a Help Desk Support Administrator - Temporary - Remote.

Key Responsibilities

• Provide first and second-level technical support for internal and external users on various hardware and software platforms
• Maintain records of support requests and ensure prompt and professional responses
• Administer and configure hardware and software for new hires and provide training on new processes and applications

Required Qualifications

• Associates degree in computer science or a certificate in computer technology from an accredited institution
• 2 years of experience in a Help Desk role may substitute for the degree
• Proficient in Microsoft Office 365 applications and PC hardware support
• Experience with ticketing systems and providing support via various communication platforms
• Ability to conduct group training sessions on technical processes