Healthcare Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to foster relationships with hospital customers and ensure their long-term success.

Key Responsibilities:

• Develop and maintain relationships with healthcare executives, conducting Executive Business Reviews
• Analyze customer needs and gaps, providing recommendations to enhance product utilization and value
• Track key customer metrics and collaborate with teams to secure renewals and identify new revenue opportunities

Required Qualifications:

• Bachelor's degree or equivalent work experience
• 3+ years of experience in Customer Success or Account Management within a high-growth SaaS company
• 3+ years of experience in a B2B Healthcare company in a customer-facing role
• Proven ability to manage a large customer pool with SaaS contracts above $100k
• Demonstrated history of success in a fast-paced, high-pressure environment