Field Engineer 3

This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service
Location/Fed Ex Address:
225 N. Michigan Avenue
Chicago
Illinois
USA
60601
Is this contract to hire/possible extension Yes
Positions: 1
Shift start time and end time 8-5 M-F + afterhours stand-by
Will the individual be required to work on site/is this remote at customer sites
Driving or Non-Driving Non-Driving
Must have AV Skills in a professional setting!
Do not include BR on Resume!!
Questions and Answers MUST be on Top of Resume!
1.How many years of Field and/or Desk Side support experience do you have
2.Do you have your A+ certification
3.What is your back up plan if you have vehicle problems
4.Have you ever worked for as a contractor or FTE, if so under who and when
5. Do you have experience with A/V please explain
6. Are you at least 18 years of age
7. Are you Familiar with a variety of Audio Visual system, including Room Kits, Cisco
Are you Familiar with with audio DSP’s, AV switches, DIs, and AV extenders etcJob Profile Summary:
Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
Ensures systems operate as designed and are maintained and/or upgraded per requirements.
Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.Key Responsibilities:
Provides full Audio/Visual support for meetings, conferences, town halls, client presentations.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Familiarity with a variety of Audio Visual system, including Room Kits, Cisco,
Understanding of audio, internet, power, and lighting cables such as XLRs, DMXs, in connectors, Speakon connectors, 3.5 connector, IEC, cat-5, cat-6, true 1 etc.
Proficient with audio DSP’s, AV switches, DIs, and AV extenders etc
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.Key Qualifications:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 2-4 years experience in area of responsibility.Preferred skills
Field Engineer 3