Fan Support Specialist

Job Summary

A company is looking for a Fan Support Specialist (Weekend Support).

Key Responsibilities

• Field daily customer service inquiries
• Analyze trends in support inquiries to provide insights for product improvement
• Document and implement client policies for all events

Required Qualifications

• 2+ years experience in a customer support role
• Ability to stay organized in a fast-paced environment
• Passion for technology, design, and live events
• Previous experience in a SaaS or E-commerce company is a plus
• Knowledge of Hubspot is preferred