Escalations Associate Manager

Job Summary

A company is looking for an Escalations Associate Manager to lead a team in Customer Advocacy Support within Unsecured Lending Operations.

Key Responsibilities

• Supervise a team responding to low complexity inquiries and complaints to ensure quality and compliance
• Identify opportunities for service standards and goals in the functional area
• Make supervisory decisions and resolve client complaints while collaborating with peers and management

Required Qualifications

• 2+ years of experience in Customer or Investor Facing roles, Disputes, Claims, or Fraud Resolution in Financial Services or Credit Card Industry
• 1+ years of leadership experience
• Bachelor's degree in business, finance, or a related field
• Experience in researching and resolving escalated customer service issues
• Strong Risk and Compliance experience