Emergency Response Specialist

Job Summary

A company is looking for a Response Specialist to provide customer support and manage emergency calls.

Key Responsibilities

• Manage incoming customer calls related to emergency situations and vehicle services
• Obtain critical information during emergencies and coordinate with response centers
• Assist customers with subscription services and technical application challenges

Required Qualifications

• 1-2 years of customer service experience, preferably in a contact center environment
• High school diploma or GED
• Ability to meet performance metrics and drive customer retention
• Technical aptitude to navigate multiple systems simultaneously
• Must have a dedicated home workspace with a reliable internet connection