Email Strategy Manager

Job Summary

A company is looking for an Email Strategy Manager to optimize email marketing strategies for Enterprise customers.

Key Responsibilities

• Serve as an email marketing expert, collaborating with Customer Success Managers to drive results
• Analyze program KPIs and health metrics to advise on improvements for customer email programs
• Act as the primary contact for resolving technical issues affecting customer success

Required Qualifications

• 3+ years of account management experience, preferably at an ESP or CDP
• Strong knowledge of the email ecosystem and email deliverability
• Experience with HTML/CSS, APIs, SFTP, and webhooks
• Ability to strengthen relationships with existing customers and mitigate retention risks
• Organized and detail-oriented, thriving in a fast-paced environment