Director of Technical Account Management

Job Summary

A company is looking for a Director of Technical Account Management.

Key Responsibilities

• Lead and mentor a team of people managers overseeing global Technical Account Managers (TAMs)
• Drive alignment between TAM efforts and broader Customer Success, Product, and Sales strategies
• Develop and execute playbooks for customer adoption, expansion, and value realization

Required Qualifications

• Minimum of 8 years of experience in Customer Success, Technical Account Management, or Solutions Architecture roles, with at least 3 years in people leadership
• Proven track record of leading and scaling global teams focused on technical adoption and account growth
• Deep understanding of cloud/SaaS technologies, particularly Microsoft Azure and Virtual Desktop Infrastructure (VDI)
• Strong executive presence and ability to influence customers and internal stakeholders
• Analytical and process-oriented with a data-driven approach to performance and customer impact