Director of Technical Account Management - job 1 of 2

Job Summary

A company is looking for a Director of Technical Account Management to lead a transformation in customer engagement through technical expertise and strategic planning.

Key Responsibilities:

• Own and forecast Gross Dollar Retention (GDR), churn, and expansion risk while implementing churn prevention strategies
• Build and lead a high-performing global team, defining KPIs and workflows for customer engagement
• Serve as a technical thought partner to customers and create value-add content to support their needs

Required Qualifications:

• 10+ years in Customer Success, TAM leadership, or Post-Sales technical roles in SaaS or related fields
• Hands-on technical fluency in video streaming workflows and cloud infrastructure
• Proven ability to lead global teams and retain high-value customers
• Experience in high-stakes customer situations and developing save strategies
• Passionate about driving customer value and retention