Client Success Strategy Director

Job Summary

A company is looking for a Senior Manager or Director, Client Success Strategy.

Key Responsibilities

• Lead strategic initiatives to enhance client retention, satisfaction, and relationships
• Oversee management and growth of key client accounts, ensuring exceptional service
• Collaborate with internal teams to align on project goals and enhance client success strategies

Required Qualifications

• Minimum of 5 years of experience in client success or related fields
• Proven experience in developing and executing client success strategies
• Experience collaborating with sales, product, engineering, and data science teams
• Strong analytical skills with a data-driven approach to decision-making
• Experience in the electric utility industry and application development is a plus