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Director of Marketplace Operations image - Rise Careers
Job details

Director of Marketplace Operations - job 1 of 2

Job Summary

A company is looking for a Director of Marketplace Operations.

Key Responsibilities
  • Own and optimize the student-counselor matching process and manage a team of student success managers
  • Lead recruitment, onboarding, and quality management of the global counselor network
  • Oversee customer support and escalation teams to ensure timely issue resolution and improve service quality


Required Qualifications
  • 3-7 years of experience in operations, customer success, or program management
  • Experience in handling customer escalations with empathy
  • Background in recruiting or managing service providers is a strong plus
  • Proven experience in a startup or high-growth service or marketplace environment
  • Experience building workflows in tools like HubSpot, Salesforce, or Airtable

Average salary estimate

$0 / YEARLY (est.)
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$0K
$0K

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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 15, 2025

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