Director of Customer Success Operations

Job Summary

A company is looking for a Director of Customer Success Operations.

Key Responsibilities

• Define the strategy and vision for Customer Success in collaboration with the VP
• Lead and manage the Customer Success Managers (CSMs) team to ensure exceptional customer outcomes
• Design scalable processes and own Customer Success tooling to enhance operational efficiency

Required Qualifications

• 8+ years of experience in Customer Success leadership, with 3+ years managing teams in technology companies
• Experience in designing Customer Success organizations and operational frameworks
• Expertise in Customer Success platforms and CRM systems
• Proven track record in coaching teams and building high-performance cultures
• Strong analytical skills to drive decisions using data