Director of Client Experience - job 1 of 2

Job Summary

A company is looking for a Director, Client Experience.

Key Responsibilities

• Collaborate with leadership to execute customer experience strategy aligned with business goals
• Direct account management to nurture client relationships and maximize revenue growth opportunities
• Track key performance indicators and stay current on industry best practices to enhance client satisfaction

Required Qualifications

• Proven leadership experience in account management or customer success within the IT services sector
• Deep understanding of customer success best practices and methodologies
• Experience in developing and implementing client experience strategies for managed IT services
• Strong analytical mindset for data-driven decision-making
• Leadership experience in managing and developing high-performing teams