Key Account Manager - Aviation Industry

Here at Mito Digital, we love creating clever things: apps, websites, and other complex digital solutions for telcos, lottery companies, and aviation brands all over the world. We are super proud of the things we put together and have fun while doing them – but to keep it that way, we need your help.

We’re looking for a strategically-minded, relationship-driven Key Account Manager who’ll ensure our clients are in safe, expert hands from day one. You’ll be their main point of contact after sales, guiding them confidently through onboarding, delivery, satisfaction check-ins, and — if all goes well — future opportunities. You’ll collaborate with our Delivery and Business Development teams to keep things smooth, smart, and successful.
Recognize yourself in this? Great. Let’s dive in.

Your tasks will be:

• Taking over freshly signed accounts from Sales or Bids and giving them a proper Mito-style welcome.
• Organizing and leading client onboarding and kick-off meetings with the Delivery team
• Becoming the go-to person and trusted advisor for your clients – not just answering questions, but anticipating them.
• Checking in regularly to see how things are going — and stepping in if they’re not.
• Collecting feedback and making sure it gets turned into real improvements.
• Spotting blockers before they become problems, and teaming up internally to solve them.
•  Finding upsell and cross-sell opportunities that are genuinely helpful for our clients
•  Keeping in touch with clients across the board 
• Working with BizDev and Sales to shape compelling, thoughtful proposals.
•  Joining planning sessions and helping us see the big picture.
• Owning the strategy for the accounts you manage — from happiness to KPIs.
• Helping clients reach their goals in measurable, meaningful ways
•  Making sure internal handovers are smooth and everyone’s on the same page.
• Keeping the context, history, and goals of each client documented and accessible.
• Joining Steering Committees and leadership catch-ups to represent the client voice.

We need you to have:

• At least 3 years of experience in Account Management, Client Success, or something very similar — ideally in digital, tech, or consulting.
• You’ve successfully handled complex B2B accounts — the kind with several stakeholders, changing priorities, and ambitious goals.
• Strong understanding of digital service delivery, ideally involving UX/UI, tech, or software development.
• Confidence in both commercial and delivery conversations with key stakeholders — numbers don’t scare you, and neither do people.
• A consultative mindset: you ask the right questions, understand what keeps clients up at night, and offer smart, tailored solutions.
• Excellent collaboration skills — you’ll be working with Sales, Delivery, Design, and pretty much everyone else at some point.
• Strong communication in English.

Bonus points if you:

• Experience with RFI/RFP processes and managing enterprise-level customers
• Previous exposure to solution sales, pre-sales, or digital project delivery
• Familiarity with CRM tools and customer success platforms
• Experience working with or within the aviation industry, ideally in a digital, operational, or customer-facing context

What We Offer:

• Exciting Challenges & Impactful Work
  Work on global projects that make a real difference, from travel bookings to creative advertising.
• Seamless Onboarding & Support
  A well-structured onboarding process and a dedicated buddy to help you settle in.
• Hybrid Work & Comfortable Office
  Work from home when needed, but enjoy a beautiful downtown Budapest office with MacBooks, great coffee, fresh fruit, and more.
• Continuous Learning & Growth
  Access to conferences, coaching, competitions, and opportunities to share your expertise. A native English coach is available for professional communication support.
• Extra Days Off for Loyalty
  Our Level Up system rewards your years with us by giving you additional paid leave.
• Vibrant Community & Fun Culture
  Join a workplace where work is serious, but fun is essential—hackathons, office parties, family events, and dog-friendly spaces.
• Flexible Benefits & Health Package:
  Personal budget for sports, education, or commuting plus annual access to routine and preventive screenings across various medical fields.
• Our Core Values
• Solution-oriented mindset
• Continuous professional development
• Trust, respect, and a healthy dose of humor