Digital Onboarding Manager

Job Summary

A company is looking for a Digital Onboarding Manager to lead a team of onboarding specialists and enhance client experiences.

Key Responsibilities

• Lead, coach, and develop a remote team of onboarding specialists
• Streamline workflows and processes for efficient client transitions from Sales to Onboarding
• Drive continuous improvement using client feedback and performance data

Required Qualifications

• 3-5 years of experience in leading onboarding, implementation, or customer success teams
• Strong operational mindset with experience in workflow optimization
• Background working with SMB clients or in entrepreneurial environments
• Ability to lead remote teams and set clear performance expectations
• Familiarity with onboarding tools and comfort testing new tools for efficiency