After-Hours Support Specialist

Job Summary

A company is looking for an After Hours Support Specialist responsible for managing after-hours communication with customers and carriers.

Key Responsibilities

• Build and maintain positive relationships with customers, carriers, and team members
• Oversee shipment tracking and coordinate schedules with carriers
• Update the Transportation Management System and implement conflict resolution as needed

Required Qualifications

• Experience in transportation or logistics preferred but not required
• Associates or bachelor's degree preferred but not required
• Willingness to work overnight and weekend shifts on a rotating schedule
• Reliable transportation required
• Bilingual in Spanish preferred, but not required