Digital Customer Journeys Architect

Job Summary

A company is looking for an Experience Architect, Digital Customer Journeys.

Key Responsibilities

• Build and maintain service blueprints visualizing customer touchpoints and processes
• Collaborate with cross-functional teams to translate blueprints into activation strategies for customer experience
• Lead design thinking workshops to uncover pain points and ideate improvements in customer journeys

Required Qualifications

• 5+ years of experience in UX architecture, service design, or customer experience
• Deep understanding of user experience and service design principles
• Demonstrable experience managing service blueprints and journey maps
• Proficient in design tools such as Miro, Figma, or Adobe XD
• Bachelor's or Master's degree in UX Design, Service Design, HCI, or related field