Customer Support Supervisor - job 2 of 2

Job Summary

A company is looking for a Customer Support Supervisor to lead and enhance their customer support operations remotely.

Key Responsibilities

• Lead and mentor a remote team of customer support agents to deliver exceptional service
• Manage customer escalations and refine support workflows for efficiency and hospitality
• Analyze support metrics and implement strategies to improve service quality

Required Qualifications

• 3-5+ years of experience in customer support, with 1-2 years in a leadership role
• Experience in delivering customer service across multiple channels in a fast-paced environment
• Data-driven mindset with a proven track record of improving support KPIs
• Proficiency with ticketing and telephony systems (e.g., Zendesk, Intercom)
• Ability to manage competing priorities effectively