Job details

Portuguese Speaking Customer Support for Home Entertainment Systems Department - job 1 of 2

Mercier Consultancy is excited to offer an opening for a Portuguese Speaking Customer Support Representative for our Client's Home Entertainment Systems Department! In this important Junior role, you will serve as the primary point of contact for our Portuguese-speaking customers, providing exceptional support and assistance regarding their home entertainment inquiries. Your fluent communication skills will be essential in delivering a top-notch service experience that reflects our commitment to quality.

This position is ideal for individuals who are passionate about technology and customer service. If you thrive in a dynamic environment and enjoy helping others, we encourage you to apply!

Responsibilities

Respond to customer inquiries in Portuguese via phone, email, and chat
Assist customers with questions related to home entertainment systems, including setup, troubleshooting, and feature usage
Document customer interactions and resolutions accurately in our customer management system
Collaborate with technical and product teams to resolve complex customer issues
Provide insights on product features and offer personalized recommendations
Gather customer feedback to improve our services and products
Participate in training sessions to enhance your knowledge of the latest technologies and products

Fluency in Portuguese and English, both written and verbal
Previous experience in customer support, preferably in technology or consumer electronics
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
A customer-focused mindset with a dedication to high-quality service
Ability to manage multiple inquiries efficiently in a fast-paced environment
Familiarity with customer support tools and technologies