Customer Support Representative - job 3 of 33

Job Summary

A company is looking for a Customer Support Representative (Remote).

Key Responsibilities

• Provide support to end users as the first point of contact for questions and troubleshooting
• Maintain customer records and follow best practices for documentation in the ticketing system
• Contribute to company-wide initiatives and participate in the rotating on-call schedule

Required Qualifications

• Customer service experience
• Experience with software, eMARs, EHRs, or healthcare-related technologies preferred
• Bachelor's or Associate's degree preferred
• A compliant remote work environment with cybersecurity policies
• Availability for on-call/after-hours support as needed