Customer Success Support Associate

Job Summary

A company is looking for a Customer Success Support Associate.

Key Responsibilities:

• Collaborate with the marketing team to draft content and build tutorials for OnusOne software
• Provide general administrative support to the Customer Success team and assist with client onboarding processes
• Analyze data and track onboarding KPIs to improve client onboarding operations

Required Qualifications:

• Background and/or degree in Computer Science and/or Data Science
• At least 1 year of experience in B2B SaaS implementation/onboarding or a similar field
• Understanding of the healthcare industry
• Proficient in project management software
• Highly organized and motivated by individual work and organizational tasks