Broker Maintenance Coordinator

Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country’s #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia’s #1 digital mortgage brand, Lendi.

Together, with its national network of approximately 1,300 brokers and 230 retail stores, the Lendi Group brands give all Australians the power of choice, and confidence, in one of life’s biggest financial decisions.

Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

Building on this market-leading foundation, Lendi Groups vision is to be the undisputed place for Australians to buy and own property through our new Aussie Homes propositions.

Why Join Us?

• Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions.

• Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy.

• Growth & Development – Expand your leadership capabilities and accelerate your career in a fast-growing, purpose-driven organisation.

About the role

As Broker Maintenance Coordinator, you will work closely with the Broker Onboarding, Distribution Operations and Commission teams to support Lendi Group’s strategy to achieve great outcomes for our broker network and customers.

Critical responsibility of ensuring that existing brokers with the Aussie business are supported through the lifecycle of their business. The role requires a high level of attention to detail and excellent communication skills to ensure brokers’ have a seamless experience during their time with Lendi Group.

• Administration to support Retail Stores transitioning to new operating models.
• Administration of broker information and maintenance of broker data
• Administration of broker offboarding
• Administration of and assisting Aussie Brokers with store sales.
• Provide reporting and status updates on brokers
• Assist brokers with managing their daily tasks and completion in a timely manner
• Provide ongoing support to brokers throughout their tenure
• Coordinate with Aussie Retail and Mobile Support Teams to ensure a seamless support
• Collect onboarding feedback and draw insights for future improvement of the onboarding offering 
• Review and confirm accuracy of broker details
• Manage internal inboxes
• Maintenance Standard Operating Procedures
• Gathering, validating, and documenting business requirements and reporting them back to team members
• Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts
• Provide assistance to other team members where capacity permits to help balance the load across the team.
• Support internal compliance through regular reporting
• Manage effective feedback mechanisms

• Build and maintain effective feedback mechanisms with brokers, franchisees and sales leaders to identify issues, improvement opportunities and system development priorities

Risk Management and Compliance

• Ensure adherence and compliance with all company policies, risk appetite, and legislative requirements, including NCCP.
• Ensure appropriate management of customer information in line with regulatory requirements.
• Complete all mandatory training within required time frames and comply with all company policies and procedures.
• Adapt a culture of risk management and compliance.
• Participate in cross training with minimization of key person risk.

• Previous experience within a customer service role of similar nature.
• Strong verbal and written communication skills.
• Ability to use Microsoft Applications
• Knowledge of operational risk
• Comprehensive experience in the end to end leadership of risk management in complex corporate environments
• Ability to work well under pressure and organize priorities to meet deadlines

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month.
• A holistic wellbeing programs offering 24/7 support to enable our team to thrive at home and work.
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging  workplace.