Customer Success Operations Analyst

Job Summary

A company is looking for a Customer Success Operations Analyst for the Sales & Success team.

Key Responsibilities

• Collaborate with cross-functional stakeholders on customer segmentation and lifecycle management
• Ensure smooth operations and optimized processes for Customer Success and Renewals teams
• Develop and maintain dashboards and reports to track team performance

Required Qualifications

• 1-3 years of experience in an analytical or customer-facing role within SaaS
• Proficiency in Excel or Google Sheets
• Experience with Salesforce, Gainsight, or BI tools like Tableau (preferred)
• Familiarity with SQL and data querying (preferred)
• Knowledge of customer success best practices (preferred)