Customer Success Manager - job 5 of 50

Job Summary

A company is looking for a Manager of Customer Success.

Key Responsibilities

• Lead and support a team focused on customer-centricity and collaboration
• Facilitate customer onboarding and drive product adoption and engagement
• Monitor customer health and retention while identifying upsell opportunities

Required Qualifications

• 3+ years of experience in Customer Success, with at least 1 year in a leadership role
• Bachelor's degree in Business, Marketing, or a related field preferred
• Experience managing customer accounts and fostering strong client relationships
• Proficient in contract evaluation and customer escalation resolution
• Extensive expertise in onboarding, renewals, and expansion tracking