Customer Success Manager - job 15 of 33

Job Summary

A company is looking for a Customer Success Manager to build relationships and ensure client satisfaction.

Key Responsibilities

• Serve as the primary point of contact and build long-term relationships with customers
• Communicate progress of initiatives and manage routine calls to review performance
• Collaborate with internal teams to ensure smooth transitions and high client satisfaction

Required Qualifications

• 5+ years of experience in customer management or practice management
• Proficiency with business tools such as Salesforce, Jira, Confluence, Excel, and PowerPoint
• Ability to cultivate customer relationships based on trust and transparency
• Experience in monitoring analytics and performance metrics to enhance customer value
• Demonstrated success in managing customer engagement and contract renewals