Customer Success Leader

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities

• Develop and implement a client success strategy across the entire customer lifecycle
• Meet targets for client retention and other key financial performance objectives
• Collaborate with teams to advocate for customer needs and facilitate successful adoption of new features

Required Qualifications

• 5+ years of experience in B2B SaaS customer success
• Proven track record of driving measurable customer retention and advocacy
• Experience in legal tech or customer-facing roles with a professional customer base
• Team leadership and project management experience
• Data-savvy with experience leveraging analytics to drive strategy