Customer Success Analyst - job 1 of 4

Job Summary

A company is looking for a Customer Success Analyst.

Key Responsibilities

• Attend weekly meetings with key client contacts to discuss account status and track open items
• Perform assigned technical tasks and support client special projects, including Annual Enrollment
• Coordinate with internal teams and conduct routine audits to ensure accuracy in service delivery

Required Qualifications

• College degree or equivalent work experience required
• Two years of experience in Health and Welfare Benefits Administration Technology
• Familiarity with Microsoft Office, particularly Excel
• Ability to work outside of normal hours as needed
• Experience in customer service and administration