Customer Service Representative-Remote​/Bilingual: Spanish and English

Customer Service Representative-Remote (Bilingual: Spanish and English)

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Job Title: Customer Service Representative-Remote (Bilingual: Spanish and English)

Job Description

The Customer Service Representative-Remote (Bilingual: Spanish and English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolves routine problems and questions regarding client’s products and/or services. We accept applications on an ongoing basis. Military veterans are encouraged to apply.

About the Role

As a remote Customer Service Representative at Concentrix, you’ll join a diverse team supporting well-known brands by delivering exceptional customer experiences and innovative solutions. We value inclusivity, growth, and support, offering training, development, and career advancement opportunities.

Responsibilities include:
• Providing inbound customer support using a call flow guide in the customer’s preferred language
• Helping customers resolve basic technical issues
• Tracking, documenting, and retrieving information in databases
• Offering additional products and/or services
• Delivering expert customer experiences with a smile

Qualifications:
• Fluency in both Spanish and English (reading, writing, speaking)
• 1+ year of customer service experience
• Open availability
• High school diploma or GED
• A quiet, distraction-free environment at home
• Proficiency in multitasking and new technologies
• Strong computer navigation skills and PC knowledge
• Availability of a desktop or laptop for testing; company-provided equipment may be available
• High-speed internet (no wireless hotspots or satellite) and a smartphone
• Reside in the United States with a valid U.S. address

Benefits:
• Starting wage between $15 and $18
• Paid training and performance incentives
• Employee referral bonuses
• 401K with company match, paid PTO, holidays, health/dental/vision insurance, and more
• Health and wellness programs, mentorship, and diversity initiatives

Additional Information:

Location:

USA, OH, Work-at-Home

Type:
Full-time

Physical & Mental Requirements:
Operating a computer, keyboard, telephone, headset; sedentary work.

Equal Opportunity Employer. For more info on your rights, visit EEO websites. Reasonable accommodations available upon request.
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